What is IT Service Management (ITSM)? IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers.

ITSM describes the management of end-to-end IT service delivery to meet business goals, including the creation, delivery, and support of IT services.

ITSM or IT Service Management is a framework for designing, delivering, managing, and optimizing IT services to align with business goals and improve overall efficiency.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Jan 3, 2025 · What is ITSM? Why is ITSM important? What are ITSM's benefits? And what are ITSM's “quick wins”? Find out more with our comprehensive overview.

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

Jul 23, 2025 · IT Service Management (ITSM) refers to the set of practices, processes, and policies used to design, deliver, manage, and improve IT services that meet the needs of an organization.

Feb 26, 2025 · IT Service Management (ITSM) is one of the most important concepts in the world of IT and business. But what exactly does it mean? Simply put, ITSM is a set of practices designed to …

Mar 4, 2025 · Define ITSM: IT service management (ITSM) is a strategic approach to designing, delivering, managing, and improving the IT services that businesses rely on to achieve their goals.

Sep 22, 2025 · IT Service Management (ITSM) is the general practice of planning, delivering, operating, and improving IT services to satisfy business requirements. ITIL (Information Technology …